Project Overview

Project Type: UI/UX Design
Focus: Mobile App Redesign & User Experience
Industry: Travel Tech / Government Initiative
Year: 2024

Overview

DigiYatra is a biometric-based airport entry system that enables paperless travel through facial recognition. While the initiative promises a seamless airport experience, the existing app lacked clarity in onboarding, verification, and navigation — creating friction during time-sensitive travel moments.

This project reimagines the app with a focus on usability, structured information architecture, and system feedback to improve trust and task confidence.

The Challenge

Airport environments are high-pressure and time-sensitive. The app needed to:

• Provide clear system status during identity verification

• Ensure QR access is immediate and reliable

• Reduce confusion in navigation and feature discovery

• Support both frequent and occasional flyers

• Improve accessibility and error recovery

The primary challenge was reducing uncertainty in a biometric workflow.

Research & Key Insights

A structured audit of the existing experience revealed:

• Lack of visible progress indicators during onboarding

• Inconsistent UI patterns and typography

• Poor prioritization of high-frequency actions

• Limited error feedback and recovery guidance

• Accessibility gaps in contrast and hierarchy

These insights informed both structural and interface-level changes.

Information Architecture

The app structure was reorganized to prioritize critical user actions:

• Quick-access QR on the home screen

• Clear, step-based onboarding flow

• Dedicated sections for Trips, Credentials, Support, and Settings

• Simplified navigation hierarchy to reduce cognitive load

The redesigned flow minimizes friction from account setup to boarding.

UX & Interaction Improvements

• Introduced clear progress indicators during verification

• Strengthened visual hierarchy for readability

• Replaced ambiguous error states with actionable guidance

• Established consistent component behavior

• Optimized primary navigation for faster task completion

The focus shifted from visual refresh to functional clarity.

Solution

The redesigned interface delivers:

• A structured onboarding and Aadhaar verification journey

• Immediate QR visibility for airport access

• Centralized trip management

• Integrated customer support access

• A consistent, scalable visual system

The result is a calmer and more predictable airport companion.

Outcome

The redesigned experience improves task clarity, reduces onboarding friction, and increases confidence during airport interactions.

By prioritizing system visibility and information structure, the app transitions from reactive to reliable — a critical shift for biometric travel technology.

View the full project on Behance.